Questions?

1. How do I know which accommodations are available?

Just go to the home  page or any property page and indicate the arrival and the departure date into our the search field on the home page. Our system will show you all our available apartments for your dates.

2. How do I make a reservation?

Very simple. After choosing the preferred accommodation, our system will calculate 20% of your stay to be paid in advance via any major credit card or Paypal. The final payment is due when you arrive in certified Check, Money Order, or Cash. You will find at bottom of each page and it will take you in a few steps to an On-line Reservation.

3. How do I pay?

Following the steps of “How do I make a reservation”, our system will show you the TOTAL cost, no other hidden extras will be charged!

You have completed your reservation once the advance payment has been made. This amounts to approx. 20% of the total value. Following the instructions, you will be offered a payment method. You will be asked to fill in your payment details on a secured page in order to make a direct on-line booking.

The remaining 80 % of the total value has to be paid via Certified check, travelers check , Money Order or Cash on arrival, Details on the corresponding name to make checks payable will be sent via email in your confirmation.

4. Do I have to pay a damage deposit?

We trust you will take sufficient care of the apartment. However, you authorize us to charge you up to $ 500.00 for damages. Any breakage/damages to the apartment that go beyond normal wear and tear will have to be repaired/replaced by the owner and the cost will be charged to you.

5. How do I get the keys?

When you arrive at the accommodation you will be met by your contact person who will show you the apartment (most likely the owner) and give you the keys.

6. What do I have to take with me?

Bed linen and towels are included. The accommodations are self-catered, therefore consumption goods are NOT included, such as food and beverages. Normally some soap and toilette paper, etc. will be there, but it will not be stocked during your stay.

7. When is check in and check out?

Normally you can arrive at the apartment at 2:00PM and depart latest by 11:00AM. However, if no other guests are departing the accommodation on the day of your arrival, you can enter earlier if your arrival time happens to be before 12h00. The same goes the other way around, i.e. if no other guests will arrive at the accommodation on the day of your departure, you may leave later if your flight requires so. This varies by unit, so specific details will be available once you choose an apartment.

8. Do I have to clean the apartment?

No. You receive a clean accommodation and it will be cleaned again after your departure. We do appreciate that you leave the accommodation behind in an acceptable condition!

9. What happens if I cancel my reservation?

Upon cancellation you will loose the advance payment you made, which is not-refundable. You can take a cancellation insurance for this through another company – we do not do this.

As mentioned on our General Conditions, you can make a cancellation maximum 30 days before arrival. This means you will not need to pay the balance. For cancellations within 30 days of arrival will have to pay the balance. By agreeing to make a reservation, you agree with our General Conditions.

10. What do I do in case of an emergency?

You can call us we have handymen that work 24 hours a day.

11. How will I receive my confirmation and arrival instructions?

When you book the property you will receive a confirmation via email, unless email is unavailable. In order to receive this email, you may have to adjust your spam filter to add the domain 212suites.com to your list of accepted email addresses.The second e-mail will contain the directions to check in to your property. If you have not received these emails please contact us at 718-303-2155

12. Can I bring my pet?

Sorry, we do not allow any pets in our accommodations.

13. Where can I park my car?

Parking can be quite expensive and cumbersome in Manhattan. We encourage you to use public transportation and cabs. Our units normally do not offer parking spaces, therefore, if you have a car, you will need to park at a public garage, which will cost approx.$40USD per 24 hours (and approx $15USD per hour)- this varies. Street side parking is very restricted in Manhattan and can be difficult to find.

14. Do you own the apartments you list on your website?

No, we do not own but manage the apartments we work with. They are either owned by individuals, managing companies or in case of a sublet, leased by tenants.

15. Which means of payment do you accept?

Deposits can be made via  Credit cards (Visa, Master Card, Amex, ), Wire transfer to our bank account, Certified checks, Bank checks, Money Order, travelers Checks, Cash, Pay Pal account.

Rent and/or Security Deposit for the owner/tenant: Since we do not own but manage these apartments (as noted earlier), any money due to the owner is sent or given directly by you. Most of the time, they accept money transfer, certified or bank checks, money order and sometimes direct bank transfer.

16. How often do you update your apartment listings on the website?

We update our listings on a continuous process. As soon as new dates, prices or apartments are made available, the website is updated.Our system automatically updates availability when you reserve any dates. this helps us ensure our site is 99.9 % accurate.

17. Can I rent an apartment without being present (either in advance or from another town/country)?

Yes, absolutely. As a matter of fact, this is what made the success of 212 suites. Because we show you pictures of apartments and all information related to the rental using email, you can visualize what it is like without being present. The apartments are visited by someone from our team and we take digital pictures that are then posted on the website.

Going to our website, you can choose your future apartments from the comfort of your home. Our agents are knowledgeable of the rental markets in areas where we list apartments. You can turn to them for appropriate useful information.

18. Are you a listing agency?

No. Listing agencies sell lists of apartments with which you have to deal on your own. We are here to accompany you in your apartment search. You don’t have to call the owners, we do it for you.

19. Do I have to pay an agency fee for a vacation rental?

No, All our prices are all inclusive

20. Do you charge fees?

No, we only charge fees for 1 year leases or more and only once the apartment has been found and the rental procedure agreed upon by all interested parties. Short Term Rentals (Vacation Rentals): prices on the website already include the agency fees.

21. Who are your customers?

Our customers are from around the world. They are individuals, families, tourists, business travelers and corporations.

22. What languages are spoken at 212 suites?

Our agents and staff speak English, French, Spanish, and Hebrew.

23. What happens if I want to stay longer than initially expected?

First, contact us to tell us you want to stay longer. We will contact the owner to find out if the apartment is available for the required extension term. If this is the case, we will be only too happy to extend your reservation.

24. I’m an owner. How can I list my apartment with you?

Please us o fill ou our propert owners page. If you prefer, you can also call us 718 303 2155

25. I don’t see my question on this list.

You may contact us by email info@212suites.com